How to book?
Advance reservation is a must appreciated. The last reservation may be accepted up to 24 hours prior to a trip departure date but will be subject to the space availability. Please book direct to:

CRYSTAL OCEAN CRUISE
Booking link: https://ticket.crystaloceancruise.com
eMail 1 : ticket@crystaloceancruise.com (main)
eMail 2 : crystaloceancruise@gmail.com (complementary)
Mobile : +6285333199639
Office: Jl. Hangtuah III No. 11A Sanur Kaja, Denpasar, Bali 80227 Indonesia
Website : crystaloceancruise.com

Crystal Ocean Cruise will provide:
Fast cruise service ticket from or and to Sanur (Bali) and Nusa Penida / Lembongan Island/ Gili Islands / Lombok. Air Conditioned hotel transfer in Bali (pick up from or and drop service to): Denpasar Airport, Nusa Dua, Tanjung Benoa, Jimbaran, Tuban, Kuta, Legian, Seminyak, Kerobokan, Umalas, Sanur, Central Ubud areas. Road transportation (pick up or and drop service) in Bali is provided free of charge from/to ONE SPECIFIC ADDRESS in designated areas of the above areas. This address must be specified at the time of booking, and cannot be changed. Our drivers are under strict instructions to refuse to take passenger to more than one location (ie-they will not drive around trying to find a hotel if passenger has not specified an address). We arrange transfers for others areas with additional charge.

Schedules:
The punctuality of departure and arrival times is subject to sea and or weather conditions.

Connecting Flights / other scheduled transportation:
Crystal Ocean Cruise is a beach-to-beach point carrier and we do not take responsibility for any delays or connecting flights at any airport / other scheduled transportation.

Booking Changes and Open Ticket:
Booking changes is based on seat availability and should be made 2 days prior to passenger departure for regular season and 4 days prior to passenger departure for high season (June, July, August, December and January).

Boat Delays and/or Substitutions:
Crystal Ocean Cruise reserves the right to change the vessel in any way whatsoever without any liability to the passengers. Crystal Ocean Cruise shall not be liable for any loss, damage or injury, which may arise in the event of substitution, cancellation or delayed trips. MARUTI Group Fast boats shall not be liable in any way for the cost of any accommodation or for any alternative means of travel, which may arise through substitution, cancellation or delays trip. Additional expense so arising shall be the sole liability and responsibility of the passengers.

Luggage Allowance:
Each passenger is entitled to a maximum of 2 pieces luggage carried free of charge, not exceeding a total weight of 25 Kg. Crystal Ocean Cruise reserves the rights to check contents of any baggage, and to refuse baggage items. The company accepts no responsibility for loss or damage to luggage during transit in between the islands. The passenger shall not carry onto the vessel or include in luggage any Explosives, corrosives, highly flammable liquids or anything likely to endanger the vessel, other passengers or goods.

Cancellation Policy:

Cancellation trips by Crystal Ocean Cruise:
In the event of a trip cancelled by Crystal Ocean Cruise because of major problem on the vessel, The Company shall refund any funds that had been paid by the passengers direct to the company only, or any funds already paid by an agent to the company on the passenger’s behalf.
The passengers are responsible for collecting any funds paid to agents, which have not yet been paid to Crystal Ocean Cruise.

Cancellation trips by Passengers:
Full seats payment will be charged for any Late Arrive or No Show Guests.
In the event of a ticket or booking being cancelled by the passengers, NO REFUND.

A Non-Refundable Policy:
Crystal Ocean Cruise will not give any refund to the passengers, In the event of a trip cancelled by The Company for Sailing Ban on Bad Weather Condition warn by the Indonesian Government or Harbor Master in charges.

Passenger Attention:
The passenger shall comply with the instructions of boat company’s staff concerning all matters connected with the service and shall comply with any notice exhibited on the vessel. The company reserves the right to refuse to carry any passenger of goods without assigning reason. This contract is subject to the laws of Indonesia, and may only be varied by agreement in writing between the company and the passenger. Verbal promises by booking agents or clerks will not be recognized by the company.

Insurance:
Crystal Ocean Cruise establishment has cooperated with PT Jasa Raharja which as our insurance partnership for passengers and our boats themselves.